Guest House Accommodation Information

 

Breakfast

The room rate includes a continental breakfast platter. Additional breakfast items can be ordered from the menu and will be charged accordingly.

How to Book

Bookings can be made by telephone, email or by using our on line booking system. Please check with us directly for the days best available rates and special offers.

Parking

We have limited parking available for overnight guests however it is not guaranteed, please inform us in advance if this is of interest.

Room Service

We do not offer room service however guests are welcome to order food or drink from the restaurant to be taken in their room. This is not a 24 hour service and only available during  kitchen service hours. Please enquire and order in the restaurant below. If you would like to have an evening meal in the restaurant we would encourage you to make a reservation when booking your room. The restaurant is very popular and we will always do our best to seat you however unfortunately we cannot guarantee a table without prior reservation.

Housekeeping

If you are staying for several nights, a housekeeping service is available on request. Please let us know when you check in if you would like the room cleaned during your stay.

Booking Terms and Conditions

 

Booking Terms

In order to confirm your booking with us credit/debit card details are required. No payment is taken from this card unless you ask us to or the booking is cancelled within 48 hrs of your scheduled arrival date.

Bookings made on-line may be subject to differing terms and conditions, this is to protect your security in carrying out the booking and providing credit card details over the internet.

 

Cancellation Policy

Bistro Lotte is an independent family business so cancellations can have a big impact on us, we do though appreciate that unforeseen circumstances can intervene and we try to be as understanding and helpful in such cases.

In the event of a cancellation up to 48 hrs prior to the scheduled arrival date no charge will be made.

If you cancel your booking within 48 hrs of the scheduled date of arrival a cancellation charge will apply of a single night rate.

Guests failing to arrive without notification will be charged for the total reservation price.

 

Arrival and Departure Times

Our normal arrival time is between 4pm and 7pm – (except Sundays – please see below). We try to be as flexible as possible so please feel free to contact us should you have any earlier or later requests and we will do our utmost to accommodate these.

We ask that the rooms be vacated by 11am on the morning of your departure.
 

Sunday Arrivals/Check In

As the Bistro is closed on Sunday evenings, we respectfully request that guests arrive by 5 pm to check in. If later check in is required, please ensure that you contact us to arrange this in advance.
 

Access and Keys

You have access to the building 24hrs a day during your stay with us using a key fob; you have full responsibility for the keys during your stay.

Lost keys will be charged at £10.00 per set.
 

Loss or Damages

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Please take care when staying in our property, you are responsible and liable for any damages which are caused to the accommodation or its contents.